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Eurobus Travel
Travel information: booked safely, well insured
Book with peace of mind: with EUROBUS, the money you pay for your trip is 100% protected by the guarantee fund of the Swiss travel industry, and EUROBUS is insured beyond the statutory requirements. Here you will find information on travel insurance, customs regulations and the EUROBUS app.
EUROBUS is a member of the Swiss Travel Industry Guarantee Fund: the money you pay for your trip is fully protected there. Cancellation cover is compulsory for all trips, and EUROBUS also recommends “Assistance” travel incident insurance. On this page you will also find the customs regulations for the return journey to Switzerland and the features of the EUROBUS app.
Questions about insurance and travel: travel advisers on 0848 000 212, Monday to Friday from 08:00 to 12:00 and from 13:00 to 17:00.
Your security at a glance
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Travel money protected
the money you have paid for your trip is 100% protected by the Swiss Travel Industry Guarantee Fund. -
Return journey assured
if a tour operator becomes insolvent during your holiday, the guarantee fund arranges your journey home. -
Protected before you travel
cancellation cover is compulsory for all trips, from CHF 25 depending on the trip price. -
Help while you travel
for CHF 22, the “Assistance” travel incident insurance covers the cost of a return journey due to illness or accident. -
Insured on the coach
liability damage is covered up to CHF 100 million per claim. -
Travel documents always with you
in the EUROBUS app, you can access them abroad without roaming charges.
Travel guarantee: your travel money is protected
EUROBUS has been a member of the Swiss Travel Industry Guarantee Fund since the fund was founded. The money you pay for your trip is 100% protected there; this means EUROBUS complies with the provisions of the Swiss Package Travel Act. Travel companies bearing the Travel Guarantee logo guarantee you:
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professional working practices
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a sound financial basis and valid liability insurance
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protection of the money you have paid for your trip
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your return journey, should a travel company become insolvent
You can therefore pay the invoice for your trip without worry. If a tour operator becomes insolvent during your holiday, the guarantee fund arranges your journey home.
The guarantee fund was set up as an independent foundation by the Swiss Travel Association (SRV). The participating Swiss and Liechtenstein organisers and agents of package tours meet the foundation’s requirements for professional competence and solvency. You will find the current list of all members at www.garantiefonds.ch. You can also get information from the Swiss Travel Industry Guarantee Fund in Zurich on +41 44 488 10 70.
Travel insurance
To protect you against unforeseen events, cancellation cover is compulsory for all trips. EUROBUS also recommends “Assistance” travel incident insurance, which covers the cost of a return journey due to illness or accident. The cost of cancellation cover depends on the trip price. You will find descriptions of the insurance benefits in the PDF documents; if you have any questions, our travel advisers will be happy to help on 0848 000 212.
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Cancellation cover (before the trip)
- Trip price up to CHF 1,000: CHF 25
- Trip price up to CHF 1,500: CHF 30
- Trip price up to CHF 2,500: CHF 35
- Trip price up to CHF 3,500: CHF 40
- Trip price from CHF 4,000: CHF 45
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“Assistance” travel incident insurance (during the trip)
- regardless of the trip price: CHF 22
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Cancellation cover and travel incident insurance for flight bookings and sea voyages
For flight bookings and sea voyages (Hurtigruten, ocean cruises), the following costs apply to cancellation cover and travel incident insurance:
- Trip price up to CHF 1,000: CHF 60
- Trip price up to CHF 2,000: CHF 80
- Trip price up to CHF 3,000: CHF 120
- Trip price up to CHF 4,000: CHF 150
- Trip price from CHF 5,000: CHF 175
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Insured on the coach
- Accident: if a EUROBUS coach is involved in an accident, you are insured as an occupant under the vehicle’s liability insurance. EUROBUS is insured beyond the statutory requirements: liability damage (occupant insurance) is covered up to CHF 100 million per claim. Additional accident insurance covers, among other things, unlimited treatment costs for 5 years as well as rescue and transport costs.
- Luggage: your travel luggage (suitcases, travel bags) is insured only against theft from the coach’s luggage hold. Items stolen from the passenger compartment are not insured, for example handbags, cameras, money and valuables, passports and papers. EUROBUS accepts no liability outside the coach.
Customs regulations for the return journey to Switzerland
Abroad, you can buy goods duty-free up to certain allowances and value limits. They apply to private goods that you carry personally for your own use or as gifts, and are granted only once per person per day.
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Alcoholic drinks
The allowances apply only to persons aged 17 or over.
- up to 18% by volume: 5 litres
- over 18% by volume: 1 litre
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Tobacco
- Cigarettes: 250 in total
- Cigars: 250 in total
- Cut tobacco: 250 grams
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Other goods
Other private goods are duty-free up to a total value of CHF 150 per person. If the total value of the goods you carry exceeds CHF 150, duty is payable on all goods. The value limits of several people may not be added together. Sensitive agricultural products such as meat and meat products, dairy products, oils and fats are excluded from the value limit if they exceed certain maximum quantities.
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VAT refund
For logistical reasons, you cannot have your VAT refund receipts stamped at German customs on your return journey to Switzerland. Customs clearance at Swiss customs is not possible either.
On the road: the EUROBUS app
With the EUROBUS service app, you have your booking and travel documents on your smartphone at all times. The data is stored on the device, so you can access it abroad without roaming charges. The app is available for iPhone and Android; you can download the iPhone version from the App Store.
Your booking and travel documents in the app:
- all important dates and times, for example day and time of departure
- confirmed services
- boarding point on Google Maps
- your seat on the coach
- hotels on your trip
- detailed and complete travel programme
General information in the app:
- EUROBUS 24-hour emergency number
- all EUROBUS boarding points on Google Maps
- useful tips before, during and after your trip
- entry and customs regulations
- quick booking of day trips and event trips
Personal advice on your trip: travel advisers on 0848 000 212, Monday to Friday from 08:00 to 12:00 and from 13:00 to 17:00, or via the contact page.
Frequently asked questions
Is my travel money protected at EUROBUS?
Yes. EUROBUS is a member of the Swiss Travel Industry Guarantee Fund. The money you pay for your trip is 100% protected there, and if a tour operator becomes insolvent during your holiday, the guarantee fund arranges your journey home.
Is cancellation insurance compulsory?
Yes, cancellation cover is compulsory for all EUROBUS trips. Depending on the trip price, it costs CHF 25 to CHF 45; separate rates apply to flight bookings and sea voyages. EUROBUS also recommends “Assistance” travel incident insurance for CHF 22, regardless of the trip price.
Am I insured in the event of a coach accident?
Yes. As an occupant, you are insured under the vehicle’s liability insurance. Liability damage is covered up to CHF 100 million per claim, and additional accident insurance covers, among other things, unlimited treatment costs for 5 years.
How much alcohol can I bring into Switzerland duty-free?
Persons aged 17 or over may import 5 litres of alcoholic drinks up to 18% by volume and 1 litre over 18% by volume duty-free per day.
Can I reclaim VAT on the return journey?
Unfortunately not when travelling back by coach: for logistical reasons, you cannot have your VAT refund receipts stamped at German customs. Customs clearance at Swiss customs is not possible either.
Do you have questions?
Advice and booking:
+41 848 000 212Monday – Friday, 8:00 to 12:00 | 13:00 to 17:00
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